Refund policy

Refund & Return Policy

DREAM CO HATS

At Dream Co Hats, we take pride in creating premium headwear that represents your city, your style, and your identity. We want every customer to shop with confidence and have a great experience with our brand.

Please review our return and refund policy below.

14-Day Return Policy

We accept return requests within 14 days of the confirmed delivery date.

To qualify for a return, your item must meet the following requirements:

  • Be unworn, unused, and in its original condition.
  • Have all original tags and stickers attached.
  • Be returned in its original packaging.
  • Show no signs of wear, stains, odors, damage, or alterations.
  • Include proof of purchase or an order number.

Items that do not meet these requirements may be declined.

How to Request a Return

To initiate a return, please contact our customer support team through the Contact Us page on our website.

Include the following information:

  • Your full name.
  • Your order number.
  • The item you wish to return.
  • The reason for your return.
  • Photos, if applicable.

Please do not send any merchandise back without first receiving return authorization and instructions from our team.

Damaged, Defective, or Incorrect Items

We carefully inspect our products before shipping. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photographs of the issue.

If we confirm an error on our end, we will arrange a replacement or refund at no additional cost to you, including any applicable return shipping costs.

Your satisfaction matters to us, and we are committed to making things right.

Non-Returnable Items

The following items are not eligible for standard returns:

  • Hats that have been worn or used.
  • Items with removed tags or stickers.
  • Personalized or custom-made products.
  • Final-sale or clearance merchandise, where clearly identified before purchase.
  • Items damaged due to improper handling or customer misuse.
  • Gift cards.

This does not limit your rights regarding defective, damaged, or incorrectly supplied merchandise.

Exchanges

If you would like a different style or color, please contact us within 14 days of delivery.

Exchanges are subject to product availability and approval.

If your preferred item is unavailable, we may offer a refund for an eligible return so you can place a new order.

Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable for standard customer-initiated returns. This does not apply when the return results from an error on our part or where otherwise required by law.

Return Shipping

Customers are responsible for return shipping costs on standard returns, including changes of mind, style preferences, or incorrect selections made during checkout.

Dream Co Hats will cover applicable return shipping costs when an item arrives damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of packages sent without tracking.

Lost or Missing Packages

If your tracking information indicates that your order was delivered but you have not received it, please contact us so we can assist you in reviewing the shipment details.

Lost or missing package claims will be reviewed individually in coordination with the shipping carrier.

Promotional Orders

Items purchased through promotional offers, including our Buy 2 Hats, Get 1 FREE promotion, are subject to the same eligibility requirements outlined above.

If part of a promotional order is returned, any applicable refund will be recalculated based on the promotional discount and the items retained.

Free promotional items cannot be exchanged for cash or refunded separately.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order enters processing or ships.

Once an order has shipped, it must follow our standard return process.

Contact Us

If you have any questions regarding your purchase, return eligibility, or refund status, please reach out through the Contact Us page at:

www.thedreamcohats.com

Our team is committed to providing a professional and reliable shopping experience.

Thank you for supporting Dream Co Hats.

REP YOUR CITY. DREAM BIG.

This policy does not limit any consumer rights provided under applicable law.